Help & Contact Us

Frequently Asked Questions

Due to the impact of COVID-19 on our community, we have taken a number of steps to make life a little easier for you. Read this handy guide to find out more.

Auckland Store Update

Our Auckland Stores will re-open from Sunday 7th March – Auckland Clearance, Botany, Milford, Newmarket, Pukekohe & St Lukes.

Please note: Our Auckland Clearance Store is temporarily closed for renovations.

Visit the Pop Up Store, located at Shop 1, 1 John Goulter Place

We look forward to seeing you in-store again soon!

Stage 2 Restrictions

Our other stores remain open under Stage 2 restrictions to: All stores are open under Stage 2 restrictions.

Our staff and customers are our number one priority so here’s how we are creating a safe environment for you to shop:

  • Practicing Social distancing measures of 2 metres between customers and team members, including at counters and seating areas.
  • Customer capacity limits in stores will be capped at 10 for most Taking Shape Boutiques and capped at 50 customers at Taking Shape Clearance stores.
  • Heightened cleaning and hygiene procedures in high touch areas around the stores. This includes tables, racks, counters, EFTPOS machines, handles and fitting rooms. Hand sanitiser will be available for customers to use.
  • Contactless serving of customers and payments. This means card only option for payment.

Click and collect is back

Click and collect is now available for all NZ stores.

Online Deliveries

Our delivery partners are experiencing higher than normal volumes and have advised longer delivery times than normal.

You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.

Once your order has been dispatched, you will receive an email from and will be able to check its delivery status directly with Shippit.

To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.


This will now be extended to 30 days from when our Auckland stores re-open. For more information on how to return an online purchase, see our returns section on the website.

Credit Notes

Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.

Rewards Program Vouchers

Taking Shape Rewards program members earn rewards points as they spend and access exclusive member-only benefits and offers.

For more information on Taking Shape Rewards Program click here

Customer Support

Need help? Get in touch with our customer care team.

Thank you for your patience while we work through the large number of queries coming in.