TS 14 Plus Australia Pty Ltd ACN 101 752 998, TS 14+ New Zealand Pty Ltd ACN 105 007 814, TS UK Group Limited 12368180 and their respective subsidiaries and affiliates (collectively referred to as Taking Shape, us, we, or our) own and operate the ‘Taking Shape’ brand and business.
Taking Shape services clients around the world, including in Australia, the United Kingdom, Europe and New Zealand. We take your privacy seriously and we are committed to managing personal information in accordance with relevant local privacy and data protection laws which apply to us such as:
(together, the Privacy Laws).
If you have any questions about how we protect privacy please email us at firstname.lastname@example.org (if you’re based in Australia or New Zealand) or email@example.com (if you’re based in the United Kingdom or in the European Economic Area).
We may collect your information in a number of ways, including:
The information we collect and hold will depend on the type of service we provide you (whether it is when making a debit or credit card sale, processing your Loyalty Rewards or when you visit our website). The table below shows the type of personal information that we may collect and hold and how we use this.
|Information||How we use this|
|Your name and contact details: billing and/or postal addresses, telephone numbers email address||
We collect this information in order to:
|Your birthday/ date of birth||We collect this information to provide a personalised experience to you. If you are a member of the Rewards Program we collect this to give you a little thank you on your birthday.|
|Your payment information||Used to collect payment, issue refunds and prevent fraud. Unless you choose to store this information at checkout, we don’t keep any of this information. If you wish the site to remember your card details, your details will be fully encrypted and stored in compliance with Payment Card Industry (PCI) security standards.|
|Your purchase history||
We keep this so you can shop online and add products to your basket, save wish lists, provide customer service support to you, process returns, to better understand what you like, and to improve or develop our products and services. We also use this information to comply with applicable laws and regulations, including our tax obligations.
If you are a member of Rewards Program we also use this to issue rewards to you.
|Browsing activity||To better understand what you like and help us to improve your shopping experience, we store information about your phone or laptop, and how you use our websites.|
|IP Addresses||To better understand where you are located and help us to improve your shopping experience, we store information about your geographic location.|
|Your password||To enable you to login to TakingShape.com your password will be saved by our website, this is full encrypted by and cannot be accessed by Taking Shape and Profile.|
|Communication preferences & contact history||
We use this (with your permission) to keep you up to date about products you may like. If you are a member of Rewards Program we also use this to issue rewards to you.
You can opt out of marketing communication at any time by;
|Preferences, feedback and survey responses||We collect this information to improve our products and service to you.|
We are permitted to process your personal information in the ways described above, either because:
We do not carry out solely automated decision-making or profiling that has a legal or similarly significant effect on individuals
With your consent (if required) and in accordance with your contact preferences, local direct marketing laws and the Privacy Laws, we will send you marketing communications from time to time to keep you up to date on our latest arrivals and offers, provide loyalty rewards, share style advice or to invite you to upcoming store events. We may also use your personal information to personalise your advertising experience via social media and ad retargeting.
You can opt out of marketing communication at any time by:
Opting out of marketing communication will not stop service messages such as order confirmations and updates.
We take the privacy and security of your personal information seriously and use a number of procedures and processes to ensure, where possible, the security and integrity of your personal information, including (but not limited to):
Unless you choose to store this information at checkout, we do not keep details of your credit card information, including the security code (or CCV number) that you need to input in order to complete an order using your credit card. If you wish the site to remember your card details, your details will be fully encrypted and stored in compliance with Payment Card Industry (PCI) security standards. Taking Shape has no access to this data.
All credit card payments are processed by CyberSource who have been providing online card processing for over 20 years. As a certified Payment Service Provider (PSP), all transactions processed are done so in a PCI DSS compliant fashion. For more information on CyberSource, please visit https://www.cybersource.com. At the time you place your order, your credit card is pre-approved. Actual payment is processed through a secure process once you have placed your order.
We recommend taking the following security measures to enhance your online security, both in relation to the use of our websites, and more generally;
We do not and will not sell any of your personal information to any third parties.
Where required, we share your personal information with third parties, which may include the following recipients or categories of recipients:
We disclose your personal information to these recipients or categories of recipients in order to:
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
It is likely that we will disclose your personal information outside of the jurisdiction you are located in to overseas recipients and service providers who are located in places such as Australia, New Zealand, United States of America, the United Kingdom and other countries dependant on the nature of the services those recipients provide to us (for example cloud-based storage solutions and where the recipient server locations are based overseas). Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.
We only ever disclose your personal information outside the jurisdiction it was collected where we are permitted to do so under applicable Privacy Laws. Generally, this means we will take reasonable steps to ensure your personal information is treated securely and in accordance with applicable Privacy Laws, including, where relevant, by entering into EU standard contractual clauses (or equivalent measures) with the party outside the European Economic Area. The EU standard contractual clauses are available here.
For residents of the European Economic Area (EEA), we will transfer data that we collect from you to locations outside of the EEA for processing and storing. Also, it will be processed by staff operating outside the EEA who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. Where we transfer your information outside of the EEA we will ensure safeguards are in place to ensure it remains secure and adequately protected.
There are other circumstances where we may disclose your personal information to an overseas recipient, for example, where you have provided your consent, or we are otherwise permitted to do so under the applicable Privacy Laws.
By using our site you agree to Taking Shape saving and reading cookie data in future. You can delete or manage cookies by accessing the “Help” section of your internet browser or visiting the below sites. Please note this may impact your browsing experience.
Third party cookies are cookies that are set by a domain other than the one being visited by you. If you visit one of our Websites and a separate company sets a cookie through that Website this would be a third party cookie.
To try and bring you offers and advertisements that are of interest to you, we have relationships with third party companies including, Google, Criteo, Facebook and other providers (Third Party Providers) that allow them to place cookies on our Websites.
These Third Party Providers may:
You are entitled to access your personal information held by Taking Shape on request. To request access to your personal information please contact the relevant Data Protection Officer using the contact details set out below.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information, we hold about you and letting us know if your personal details change.
However, if you consider any personal information, we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
If you wish to make a complaint to Taking Shape, you should first contact the Data Protection Officer in writing (contact details for the Data Protection Officer in your jurisdiction are set out below).
Your complaint will be dealt with in accordance with Taking Shape’s complaints procedure and the Data Protection Officer will provide you with a response within a reasonable period (generally 30 days). If you are unhappy with Taking Shape’s response to your complaint, you may refer your complaint to:
If the GDPR applies to you, you have the following additional and specific rights in relation to your personal information (where applicable):
If you have consented to our processing of your personal information, you have the right to withdraw, at any time, any consent that you have previously given to us for use of your personal information. In certain circumstances even if you withdraw your consent, we may still be able to process your personal information if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations.
Australia and New Zealand
TS 14+ Australia Pty Ltd
Address: PO Box 36 Abbotsford VIC 3067 Australia
Telephone: +61 3 9916 0777
Facsimile: +61 3 9916 0799
TS UK Group Limited
Address: 2c Chartwell Point, Chartwell Drive Wigston Leicester LE18 2FT England
Telephone: +44 (0)1164826161
We welcome your feedback and will deal with your request or inquiry as soon as is reasonably possible.
Further information regarding the Privacy Laws which relate to you generally can be obtained from the relevant privacy regulator such as:
by using the contact details set out above under the heading "What you should do if you have a complaint about the handling of your personal information".