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Returns

Online purchases

Please note: You will receive a notification from NZ post when your parcel has been received in the NZ Post Distribution Centre.
It can then take up to a further 7 days for your returns parcel to be delivered to the Taking Shape Warehouse for processing.
All returns will be processed within 3 business days of arriving in the Taking Shape Warehouse.

If you are not happy with your online purchase, you can return it within 30 days of the order dispatch date. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.

  • We recommend using a trackable method of postage, as we do not accept responsibility for parcels until they reach our fulfilment centre. Cash on Delivery returns will not be accepted. Taking Shape does not cover postage costs associated with returning products to our online store.
  • You can exchange your online order in one of our many Taking Shape boutique stores if stock is available (excludes Myer concept stores). Find your nearest store here - Store Locator. In-store purchases cannot be returned to our Online Store.
  • To return merchandise to our Online Store, simply complete the Returns section on the Invoice that was enclosed with your order, securely pack the items and post to:
Taking Shape Returns
Private Bag 94059
Manukau
Auckland 2241
New Zealand

Please note we do not offer exchanges by post. Items purchased from our Online Clearance Outlet cannot be returned, unless faulty. You can identify if any of your purchases are clearance items by checking your order confirmation email or Tax Invoice. Please note that the packing slip included is not your tax invoice.

  • You can return your purchase to any New Zealand Taking Shape Boutique. Find your nearest store here.
  • Please bring a copy of your Order Confirmation Email (Tax Invoice) as proof of purchase.
  • All orders paid via PayPal must be returned to the Online Store to receive a refund. Paypal orders returned in store will be issued a Store Credit Note.
  • Items that are purchased from our Online Clearance Outlet cannot be returned unless faulty. These items are listed on your Tax Invoice as (CLEARANCE).
  • If you paid using Afterpay you will need to have the Afterpay Card for the store to process your refund. To obtain the Afterpay Card, download the Afterpay App, click the Cards Tab and follow the prompts to add the card to your digital wallet.
  • If you do not have the Afterpay Card, then you will receive your refund as a Credit Note
Find your nearest store here - Store Locator

In store purchases

If you are not happy with your in store purchase, you can return it within 30 days of purchase. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.

  • Return your purchase (with receipt) to any New Zealand Taking Shape Store
  • Return your purchase (with receipt) to the original store of purchase for exchange only.
  • We do not provide refunds or credit notes for factory outlet and clearance store purchases.

Gift Cards

Taking Shape Gift Cards cannot be refunded once purchased, even if lost or stolen. For more information, please see our Gift Cards page.

Afterpay

Online Orders can be returned to Taking Shape stores for a refund inline with our Returns Policy. If you paid using Afterpay you will need to have the Afterpay Card for the store to process your refund.

To obtain the Afterpay Card, download the Afterpay App, click the Cards Tab and follow the prompts to add the card to your digital wallet.

If you do not have the Afterpay Card, then you will receive your refund as Credit Note.

Returns policy

  • Proof of purchase must be provided.
  • Item/s must be unworn and unwashed.
  • All labels, swing tags and hygiene stripes must still be attached.
  • Items purchased using gift cards eligible for refund only. They cannot be exchanged.
  • Refunds will be issued in the original method of payment and may take 2-3 working days to show in your account.
  • Any postage charges are excluded from refunds.
  • Items purchased in Australia cannot be exchanged or refunded in New Zealand
  • In-store purchases cannot be returned to our Online Store.

Due to hygiene restrictions briefs, earrings, face masks and hosiery (stockings & tights) are ineligible for return.

Items purchased from our Online Clearance Outlet cannot be returned or exchanged, unless faulty.

Faulty items

We endeavour to provide all of our customers with top quality products. If you believe your item is faulty, please contact us so we may resolve the issue as quickly as possible.