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We endeavour to have your parcel delivered as soon as possible. However, unavoidable delays can occur. If you have not received your purchase in the time frame provided, please contact us. Due to stock availability, your order may be split with items delivered separately.
You can check the status of your order anytime by signing into My Account.
Please ensure your address is complete and correct when going through checkout. Orders where NZ Post have deemed the address incorrect or insufficient may result in delayed delivery, lost parcels or parcels returned to our fulfilment centre.
We accept Visa, MasterCard, American Express, PayPal and Openpay.
Shop online at Profile Menswear and enjoy free delivery to your chosen Taking Shape New Zealand store!
How much does Click & Collect cost?
Click & Collect is a FREE delivery method.
What product is available for Click & Collect
All full-priced and sale styles are available for Click & Collect. Clearance styles are not available for Click & Collect. If you have a clearance item in your order, you will not be able to select Click & Collect as a delivery method.
Which stores offer Click & Collect
Click & Collect is available for all New Zealand Taking Shape stores.
How long does Click & Collect delivery take?
Once processed, Click & Collect orders generally take 7-14 business days to arrive in store.
What do I need to bring to collect my Click & Collect order?
To collect your order, you will need your Order Confirmation or Order Collection Email. This can be printed or shown on your phone. You will also need identification that lists your name, such as a credit card or driver’s license.
Can someone else collect my Click & Collect order on my behalf?
Yes. You are able to list a nominated person when placing your order. This person will be required to show photo identification, such as a driver’s license or passport, when collecting your order. They will also need your name and order number.
How long are Click & Collect orders kept for in store?
Once your order arrives in store, you will have 5 weeks to collect it.
Can I change the collection store for my Click & Collect order?
No. Unfortunately, once your order is submitted, the designation Click & Collect store cannot be changed. However, once it arrives in store, we are able to send it to another location for a delivery fee of NZD$9.95.
Can I change my Click & Collect order to Home Delivery?
No. Unfortunately, once your order is submitted, it cannot be changed from Click & Collect to Home Delivery (or vice versa). However, once it arrives in store, we are able to send it to another location for a delivery fee of NZD$9.95.
Where can I return my Click & Collect order?
You can return or exchange your Click & Collect Order to any New Zealand store or our online store. For more information, view our Returns Policy.
Can I track my Click & Collect order?
Yes. You can track your Click & Collect order by signing into your account. To find out more, view our Track Your Order page.