Profile returns

If you are not satisfied with your new purchase, we are happy to exchange or refund your items in most circumstances.

The Returns Policy and Procedure varies slightly depending on where you purchased your item/s. Please read below for the specific details and instructions on how to obtain a refund or exchange.

Online

If you are not completely happy with your online purchase, you can return it to the Online Store or any New Zealand store, (this excludes our Myer concept stores) provided the following conditions are met:

  • You must return your order within 30 days of the dispatch date
  • The item/s must be unworn and unwashed
  • All labels, swing tags and hygiene strips must still be attached
  • If an item/s was purchased using Gift Cards, unfortunately this cannot be exchanged, it is only available for a refund.

All orders paid via PayPal must be returned to our online store in order to receive a refund. PayPal orders returned in store will receive an in store credit.

Profile Menswear endeavours to ensure that all customers receive top quality merchandise. However, if you believe that your item is faulty, or different from the description provided on the website, please contact the Customer Support Centre, and we will work to resolve the issue as quickly as possible.

You can contact them via email info@profilemenswear.com or via telephone on:

AU - 1800 117 834
NZ - 0800 480 580

We want to make returning item/s you have purchased Online simple, easy and hassle free! Therefore we have two different options to suit you.

Online Returns
Introductory Offer

Return via post
Visit returns.profilemenswear.com to complete the online returns form and receive instructions on how to return via your local post office.

Return in-store
Visit any New Zealand stores. Simply bring your product and invoice enclosed in your parcel.

Refunds cannot be processed due to currency conversion rates, tax and duty charges. Only purchases made on the NZ site are eligible for return.

All orders paid via PayPal must be returned to our online store in order to receive a refund. PayPal orders returned in store will receive an in store credit.

Refunds
If you request a refund we will credit your original method of payment, excluding postage charges. The refund will be processed once your goods are received into our Fulfillment Centre.

PLEASE NOTE: It may take 2-3 working days for the refund to show in your account.

All orders paid via PayPal must be returned to our online store in order to receive a refund. PayPal orders returned in store will receive an in store credit.

Reorders
If you request a reorder on your Exchange/Returns Form the returned item/s will be refunded against your original order and the reorder will be treated as a new order. Your credit card will be refunded and then charged accordingly.
If an item/s was purchased using Gift Card, unfortunately this cannot be exchanged, it is only available for a refund.