Our Victorian stores will re-open from Thursday 18th February.
We look forward to seeing you in-store again soon!
Due to the impact of COVID-19 on our community, we have taken a number of steps to make life a little easier for you. Read this handy guide to find out more.
If your question isn’t answered, our customer care team can assist you. Get in touch.
Click and collect is back.
All Boutiques and Clearance Stores are now available for Click and Collect.
Australia Post is currently experiencing delivery delays across their network due to:
You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.
Once your order has been dispatched, you will receive an email from firstname.lastname@example.org and will be able to check its delivery status directly with Shippit.
To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.
We extended our returns policy to 120 days for in-store and online purchases made between 1 March and 19 May 2020. For more information on how to return an online purchase, see our returns section on the website.
Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.
Taking Shape Rewards program members earn rewards points as they spend and access exclusive member-only benefits and offers.
For more information on Taking Shape Rewards Program click here
Need help? Get in touch with our customer care team.
Thank you for your patience while we work through the large number of queries coming in.