In line with the advice from the Victorian State Government our Fawkner and Watergardens stores are closed until 29th July 2020.
Customers with a Click & Collect order waiting to be picked up from these two stores will be contacted and an alternate delivery method arranged.
You can still shop online & your closest stores are:
Stay safe and we thank our tribe for their support during this time.
Due to the impact of COVID-19 on our community, we have taken a number of steps to make life a little easier for you. Read this handy guide to find out more.
If your question isn’t answered, our customer care team can assist you. Get in touch.
We are excited to re-open Taking Shape stores. Check out the opening times, but be aware that these are subject to change.
We sincerely thank our Tribe for their support over this difficult time.
We truly have amazing customers who care so much about our people, our products and our brand.
We may not be able to give you a big hello hug just yet
Our staff and customers are our number one priority so here’s how we are creating a safe environment for you to shop:
Click and collect purchases are now available for collection from stores.
Our delivery partners are experiencing higher than normal volumes and have advised longer delivery times than normal. Australia Post is currently encountering delivery delays across their network. For up to date information, please visit the Australia Post website.
You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.
Once your order has been dispatched, you will receive an email from firstname.lastname@example.org and will be able to check its delivery status directly with Shippit.
To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.
We extended our returns policy to 120 days for in-store and online purchases made between 1 March and 19 May 2020. For more information on how to return an online purchase, see our returns section on the website.
Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.
Great news! We have extended the expiry date of the following rewards program vouchers:
If you log into My Account, these vouchers should now be reflected in MY REWARDS. We thank you for your understanding and value you as a Rewards Member.
Need help? Get in touch with our customer care team.
Thank you for your patience while we work through the large number of queries coming in.