Help & Contact Us

Frequently Asked Questions

Here's a handy guide to some questions you might have.

If your question isn’t answered, our customer care team can assist you. If your question isn’t answered, our customer care team can assist you. Get in touch.


COVID-19 Update

Stores Update

In line with state government guidelines, stores in the following areas are temporarily closed:

  • ACT
  • NSW – Greater Sydney, Albury, Central Coast, Dubbo, Lismore, Maitland, Newcastle, Orange, Shellharbour, Upper Hunter & Wollongong
  • VIC – Greater Melbourne & Ballarat


Click & Collect

Click & Collect is not available for stores that are temporarily closed. Please have your order delivered to your home address. Delivery is FREE for all orders over $60.

Returns

The Returns Policy has been extended for stores that are temporarily closed and you will have 30 days to return your item/s from the re-opening date.

Deliveries

Due to current lockdown restrictions, our partners have advised that there may be some delivery delays across Australia.

Thank you for your patience and understanding.

Rewards

Due to recent store closures, some Rewards have had their expiry date extended. Please Sign In to your account to view your Rewards value and expiry date/s.

Stay In, Stay Safe, Stay Stylish xo


Online Deliveries

Due to current lockdown restrictions, our partners have advised that there may be some delivery delays across Australia.

Thank you for your patience and understanding.

You can check the current status of your order here. Please note: if your order is marked as delivered, this means it has been sent from our warehouse, however, it may still be with our partners for delivery.

Once your order has been dispatched, you will receive an email from info@takingshape.com and will be able to check its delivery status directly with Shippit.

To ensure we get your order to you quickly it may be split with items delivered in seperate parcels.


Returns

For more information on how to return an online purchase, see our returns section on the website.


Credit Notes

Credit notes can only be redeemed in-store, all credit notes are valid for 12 months from the date of issue.


Rewards Program Vouchers

Taking Shape Rewards program members earn rewards points as they spend and access exclusive member-only benefits and offers.

For more information on Taking Shape Rewards Program click here


Customer Support

Need help? Get in touch with our customer care team.

Thank you for your patience while we work through the large number of queries coming in.